Join us for a dynamic panel to learn how to leverage data and community for improved customer health scores. Our goal? To help you work smarter, not harder!
We’ll chat about how to look at customer engagement as part of our overall customer health scores, and analyze the relationships between NPS and community participation. You will get insights on how to turn your customers into more engaged superusers and increase contributions in your community.
Director of Community
VP of Marketing
As a Director of Community at Venafi, Sofia educates, empowers, and enables machine identity management professionals. She has managed online communities, user group programs, top contributor programs, and field marketing events for B2B, B2C, and PTP organizations. Sofia earned her MBA in 2020 and received an industry award recognizing her achievements as a community manager.
Remco is the VP of Marketing at inSided. He started as a Growth Marketer, responsible for building the inbound marketing channel. Since joining he has helped inSided grow its brand, qualified pipeline & revenue within the SaaS & Subscription based software segment, mainly focussed on the USA, while successfully rebranding to the only community platform for Customer Success & other customer facing teams. Gainsight acquired inSided in January 2022. Remco Responsible for all Marketing efforts regarding inSided's and Gainsight's Community Solutions.
Director of Community
Beth McIntyre is the Director of Community at Bevy. In her role, she oversees the CMX Community (cmxhub.com). CMX is the world's largest and most passionate network for community professionals. Thousands of community professionals come to CMX for support and education in community strategy. Beth oversees the engagement, strategy, and structure of all CMX community spaces. She also built and runs CMX Connect, an in-person distributed events program (turned virtual in 2020), with more than 50 volunteer-run chapters, that host live events regularly around the world.She lives in the incomparable Rocky Mountains in Canada and spends most of her free time in total awe of their majesty.